Introduction
DTS Solutions LLC (“Company,” “we,” “us,” or “our”) operates as an authorized referral and service assistance partner for leading internet, television, mobile, and related service providers within the United States. Our business model is primarily inbound-focused, meaning customers initiate contact with us to receive guidance regarding available service options.This TCPA Compliance Policy outlines our commitment to adhering to the Telephone Consumer Protection Act (47 U.S.C. § 227), applicable Federal Communications Commission (FCC) regulations, and relevant state telemarketing laws. These laws regulate telephone solicitations, automated dialing systems, prerecorded or artificial voice messages, SMS communications, and related outreach practices.Even though our operations are primarily inbound, compliance with TCPA requirements applies to all telephone communications made by or on behalf of DTS Solutions LLC.
Scope of This Policy
This policy applies to all voice calls and text messages conducted by or on behalf of DTS Solutions LLC, including:
• Inbound customer calls
• Follow-up communications related to customer inquiries
• Outbound calls or text messages for marketing, informational, or service-related purposes
Core TCPA Compliance Principles
Prior Express Consent
DTS Solutions LLC does not initiate telemarketing calls or send marketing text messages using an Automatic Telephone Dialing System (ATDS), artificial voice, or prerecorded voice without obtaining the legally required prior express written consent.
One-to-One Consent Requirement (Effective January 27, 2025)
Where automated marketing technologies are utilized, consent must clearly authorize DTS Solutions LLC specifically, or explicitly identify each seller permitted to contact the consumer.
Do Not Call (DNC) Compliance
We maintain and enforce strict DNC procedures, including:
• Maintaining an internal Do Not Call list
• Prompt and permanent honoring of DNC requests
• Scrubbing calling lists against the National Do Not Call Registry at least every thirty-one (31) days
• Compliance with applicable state-level DNC regulations
Permissible Calling Hours
Telemarketing communications, where applicable, are placed only between 8:00 a.m. and 9:00 p.m. local time of the recipient.
Clear Identification
All outbound communications clearly identify
• The representative’s name
• DTS Solutions LLC as the company
• A valid contact phone number
Opt-Out and Revocation of Consent
Consumers may revoke consent at any time through verbal request or recognized opt-out keywords (for text communications). Revocation requests are processed within ten (10) business days. A single confirmation message may be sent where legally permitted.
Inbound Inquiry Follow-Ups
An inbound inquiry does not automatically grant permission for automated marketing follow-ups. Required consent must be obtained prior to initiating such communications.
Abandoned Call Prevention
We adhere to FCC abandoned call regulations and maintain appropriate agent availability standards to prevent prohibited abandoned calls.
Caller ID Transparency
Accurate and lawful caller identification information is transmitted for all outbound communications.
Operational and Training Standards
As an inbound-focused organization, DTS Solutions LLC primarily responds to customer-initiated inquiries. Any outbound communication practices are conducted in compliance with applicable consent requirements and regulatory standards.
All representatives receive TCPA compliance training covering:
• Proper company identification
• Handling Do Not Call requests
• Distinction between inbound and outbound communications
• Lawful information sharing practices
• Proper consent collection procedures
Calls may be recorded for quality assurance, compliance monitoring, and training purposes, and callers are notified at the beginning of the interaction.DTS Solutions LLC does not engage in unsolicited outbound marketing without proper legally required consent.
Data Retention and Recordkeeping
We maintain compliance documentation including:
• Internal Do Not Call records
• Consent documentation
• Employee training materials
• Consumer communication and complaint records
Records are securely stored for compliance verification, auditing, and regulatory purposes.
Enforcement and Penalties
Violations of the TCPA may result in statutory penalties of $500 per violation and up to $1,500 per willful violation, including potential exposure to class-action litigation. DTS Solutions LLC mitigates such risks through structured compliance programs, employee training, monitoring, and internal controls.
Policy Review and Updates
This TCPA Compliance Policy is reviewed periodically and updated as necessary to reflect changes in laws, regulations, or operational practices.
Contact Information
For questions regarding this TCPA Compliance Policy, please contact:DTS Solutions LLC
15 Dear Meadow CV
Little Rock, AR 72209+1 833 458 3120
jushun@thedtssolutions.com