Introduction
DTS Solutions LLC (“Company,” “we,” “us,” or “our”) is an authorized referral and service assistance partner for leading internet, television, mobile, and related service providers across the United States. Our primary operations are conducted through inbound call interactions, where customers receive assistance comparing available service options and selecting plans that best meet their needs.
We do not directly process, store, or transmit sensitive payment information through our website or internal systems, except where strictly necessary to facilitate service referrals. DTS Solutions LLC does not process online transactions, and we do not collect or retain payment card information, banking details, Social Security numbers, or medical information.
All service enrollments and payment processing are completed securely within the systems of the selected third-party service provider.
Business Contact Information
DTS Solutions LLC
15 Dear Meadow CV
Little Rock, AR 72209
United StatesPhone: +1 833 458 3120
Email: jushun@thedtssolutions.comThis Privacy Policy outlines our commitment to safeguarding the limited information we handle in accordance with applicable United States laws and privacy standards.
Information We Collect and How It Is Used
Website Data
We may use cookies and similar technologies to ensure basic website functionality, improve user experience, and monitor site performance analytics.We do not collect or store payment information through website interactions.
Call Interaction Data
When customers contact us, our representatives provide service comparisons and enrollment assistance. Information shared during these calls is used solely to:
• Identify service availability based on location
• Assist in plan comparison and selection
• Facilitate order submission with the chosen provider
We do not request highly sensitive personal data such as Social Security numbers, full financial account details, or medical information. If such information is inadvertently disclosed, internal procedures require immediate redaction and secure handling.
Call Recordings
Inbound calls, and authorized outbound calls, may be recorded for:
• Quality assurance
• Training purposes
• Regulatory compliance
• Dispute resolution
Recordings are securely stored in access-controlled environments and retained for a period of five (5) years, unless otherwise required by law.
Limited Outbound Communications
Outbound follow-up communication may occur only if a customer has initiated contact within the previous thirty (30) days. Phone numbers are retained temporarily for legitimate service-related follow-ups only.
We do not sell, rent, trade, or otherwise distribute customer information to unrelated third parties.
Data Security Framework
DTS Solutions LLC maintains a security framework aligned with recognized industry best practices.
Access Controls
• Role-Based Access Controls (RBAC)
• Least-privilege access principles
• Annual access reviews
• Segregation of duties
• Secure device configurations
• Session timeouts
Network & System Security
• Documented network architecture
• Logical data segregation
• Anti-virus and anti-malware protectionsWeb Application
• Firewall (WAF) safeguards
• Intrusion Detection and Prevention Systems (IDS/IPS)
Vulnerability Management
• Quarterly vulnerability assessments
• Risk-based remediation timelines
• Annual system integrity validation
Application Security
• Documented secure development practices
• Static Application Security Testing (SAST)
• Dynamic Application Security Testing (DAST)
• Software Composition Analysis (SCA)
Cryptography & Key Management
• Formal encryption key management processes
• Unique encryption keys where applicable
• Key access monitoring and periodic rotation
Monitoring & Incident Response
• Security Information and Event Management (SIEM) monitoring
• Incident response testing
• Annual asset inventory and risk reviews
Change Management
All system modifications require formal documentation, testing, approval, and controlled deployment procedures.
Data Storage and Retention
We follow strict data minimization principles:
• No storage of customer payment card data
• Call recordings retained for five (5) years
• Secure redaction procedures for sensitive disclosures
• Encrypted and access-controlled storage systems
Privacy Principles and Customer Rights (United States)
We operate in alignment with core U.S. privacy principles, including:
• Transparency in data practices
• Purpose limitation
• Data minimization
• Security safeguards
• No sale of personal information
Once a customer transitions to a selected service provider, that provider becomes responsible for personal data handling, billing information, and regulatory compliance within their systems.
Third-Party Service Providers
DTS Solutions LLC acts as an authorized referral partner. Third-party carriers independently collect, process, and manage personal and payment data within their secure environments and maintain responsibility for their own privacy compliance obligations.
Reporting Security Concerns
If you have questions, concerns, or wish to report a potential privacy or security issue, please contact:jushun@thedtssolutions.com
+1 833 458 3120
Policy Updates
This Privacy Policy is reviewed annually and may be updated to reflect operational, regulatory, or technological changes. Updated versions will be posted on our website with the revised effective date.